UPDATE: It looks like the service has returned, things appear to be up and running again. Off to Mass Effect!
If you’re having frustration trying to play Mass Effect: Andromeda – or for that matter, most games – on your Xbox One, relax. It’s not just you.
Microsoft has noted that the Xbox Live service has seen a whole lot of problems within the past 24 hours, and those problems continue to persist, especially for players that have been trying to get into games that they’ve just downloaded, like Andromeda.
According to The Mirror, the service’s problems first emerged last night, when players that were trying to access their game library couldn’t because the service couldn’t authenticate purchases. So even if you’ve paid for a game and added it to your console via download, surprise, you still couldn’t play it. Microsoft noted that the problem was being worked on, and, for a little while there, it looked like things were fixed.
But hang on. According to the official Xbox Support page, the purchase and content issues has re-emerged, and Microsoft has also discovered another issue – signing in to consoles. For some games, sign in is required in order to get a game started, since a profile is matched up with certain data within the game. So, yeah, even if you were able to download Andromeda to your console, not only is the system having trouble authenticating the purchase, but you can’t sign into it either, and that leaves you high and dry when it comes to playing it.
“Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems finding previously-purchased content or purchasing new content. Stay tuned, and thanks for your patience,” the company noted on its support page.
This is a pretty big problem for Microsoft, especially with a major release like Andromeda getting a lot of attention from fans. Meanwhile, the PlayStation 4 and Origin PC versions seem to be working just fine, so at least you have those alternatives if your Xbox One version continues to give you hassle.
Hopefully, Microsoft will get these problems fixed soon. After all, we’ve got games to play – including Daytona USA on the backward compatible service today. It’s all a matter of importance.