Xbox One’s Latest Firmware Update Deletes The User Profiles Of Alpha Testers

by Nathan Birch

(Photo: Microsoft)

Microsoft has just released a new Xbox One firmware update to those brave souls signed up to their Xbox Insider Program. Microsoft promises the update fixes all sorts of minor issues with the Xbox One’s operating system, but, apparently, it introduces some serious issues as well.

According to various Xbox Insider testers on Reddit, the new update may force a factory reset on you, deleting your user profile from the console. Again, this has only affected the testers signed up to the Xbox Insider Program, so don’t panic. Still, that’s a pretty nasty issue. Microsoft is aware of the problem, and claim to have a fix. 

On the one hand, this kind of alpha testing is exactly what the Xbox Insider Program is for, and hopefully most people who signed up for it knew what they were getting into. That said, having your user profile wiped off your console is pretty harsh. Let’s hope Microsoft thoroughly stamps out this issue before they release the latest Xbox One update to the general public.

Assuming Microsoft actually has it working, this is what the latest Xbox One update is supposed to change:

Games and Apps

- Fixed an issue which could cause games and apps to sort alphabetically when using “Sort by last used” or “Sort by last update”.

- Certain games should no longer appear in the Apps section while they are installing.

- Resolved an issue which could sometimes cause uninstalled games to display as installed in the Games category.


- Miscellaneous localization fixes and improvements.


- Fixed an issue which could sometimes prevent users from participating in Tournaments.

You can check out all WWG’s Xbox One coverage, right here.

[via DualShockers & GearNuke]